Privacy Policy

At 888ck, your privacy is not an afterthought — it is a foundational commitment. This Privacy Policy explains what personal information we collect from players and visitors on our Bangladesh online casino and sports betting platform, how that information is used, who it may be shared with, and what rights you hold over your own data. By accessing or using the 888ck platform, you agree to the practices described in this document.

This policy applies to all users of 888ck, including registered members, visitors browsing the site, and anyone interacting with our mobile app or customer support channels. We encourage you to read this document carefully. If you have questions, our support team is available to assist you at any time.

Our Privacy Commitments at a Glance

1. Information We Collect

888ck collects information in two broad categories: information you provide directly when creating an account or using our services, and information collected automatically as you interact with our platform. We collect only what is reasonably necessary to provide a safe, reliable, and enjoyable gaming experience for players in Bangladesh and beyond.

Information You Provide Directly

• Full name, date of birth, and residential address (required for account registration and age verification — players must be 21 years or older).
• Email address and mobile phone number for account communications and security alerts.
• Payment and financial information, including bKash account numbers, Nagad account numbers, Rocket account details, and bank account references used to process deposits and withdrawals.
• Identity verification documents such as National ID (NID) scans or passport copies, required for Know Your Customer (KYC) compliance.

Information Collected Automatically

• Device information including device type, operating system, browser version, and unique device identifiers used to optimize the experience across Android and iOS devices.
• Log data including IP address, pages visited, timestamps, session duration, and referring URLs collected to maintain platform security and analyse usage patterns.
• Gameplay data including game selections, bet amounts, session frequency, and results, used to personalise your experience and support responsible gaming monitoring.

2. How We Use Your Information

The information we collect serves specific, legitimate purposes. 888ck uses your data in the following ways:

• To create and manage your player account, verify your identity, and confirm that you meet the minimum age requirement of 21 years.
• To process financial transactions including deposits via bKash, Nagad, Rocket, and Upay, and to handle withdrawal requests securely and promptly.
• To provide customer support, respond to queries, and resolve disputes via our support channels.
• To send transactional communications such as account confirmation emails, security alerts, and deposit/withdrawal notifications.
• To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the platform.
• To improve our products, games, and user experience by analysing aggregate and anonymised usage data.

We do not use your personal information for automated decision-making that produces significant legal effects without human review. If you have consented to receive promotional emails or SMS notifications, you may opt out at any time by contacting our support team.

3. Sharing of Your Information

888ck does not sell, rent, or trade your personal information to any third party for marketing purposes. We may disclose information only in the following limited and carefully controlled circumstances:

• Service providers and technology partners who assist in delivering our platform — including payment processors, KYC verification services, and fraud prevention tools — bound by strict data confidentiality agreements.
• Game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary for game functionality, audit compliance, and RNG certification.
• Legal authorities or regulatory bodies, where we are required by applicable law to disclose information in response to lawful requests, court orders, or investigations.
• In the event of a corporate merger, acquisition, or asset sale, your data may be transferred to a successor entity, subject to the same privacy commitments outlined in this policy.

In every case where disclosure occurs, we apply the principle of minimum necessary disclosure — sharing only the data elements strictly required for the specific purpose at hand.

4. Payment Data & Bangladesh Payment Methods

888ck supports a range of payment methods popular among Bangladeshi players, including bKash, Nagad, Rocket, and Upay mobile financial services, as well as Dutch-Bangla Bank, City Bank, BRAC Bank, and other local banking channels. When you make a deposit or withdrawal, we collect the transaction reference, amount, and the payment method identifier (such as your bKash mobile number) strictly for the purpose of completing and recording the transaction.

We do not store complete bKash or Nagad PIN codes, Visa/Mastercard CVV numbers, or full card numbers on our servers. Payment data is processed via encrypted channels and handled in accordance with applicable financial data security standards. Any financial data you provide is used exclusively for transaction processing, fraud prevention, and legally required record-keeping.

5. Cookies and Tracking Technologies

888ck uses cookies — small text files stored on your device — along with similar tracking technologies such as local storage and session tokens, to keep you logged in, remember your preferences, deliver a personalised experience, and analyse how our platform is used. Cookies are also used to detect fraudulent or suspicious activity and to maintain the security of your account session.

You may configure your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of the 888ck platform — in particular, session cookies are required for your account login to function correctly. We do not use cross-site tracking cookies to follow your activity on unaffiliated third-party websites.

6. Data Security

888ck employs a layered approach to data security. All data in transit between your device and our servers is encrypted using SSL/TLS protocols. Stored data is protected by access controls, firewall systems, and regular security assessments. Our internal teams operate on a strict need-to-know basis, meaning only personnel whose job function requires access to your personal data can retrieve it.

While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security. In the event of a data breach that poses a material risk to your rights, we will notify affected users promptly and take immediate remediation steps. We strongly recommend that all 888ck members use a strong, unique password for their account and enable any available two-factor authentication options.

7. Data Retention

888ck retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required to fulfil the purposes outlined in this Privacy Policy, comply with applicable legal obligations, resolve disputes, and enforce our agreements. Account data and transaction records are typically retained for a minimum of five years following account closure to satisfy anti-money laundering (AML) and financial record-keeping requirements. If you request deletion of your account and data, we will act on that request within a reasonable timeframe, subject to any overriding legal retention requirements. Certain anonymised or aggregated data may be retained indefinitely for statistical and platform improvement purposes, as it does not identify you personally.

8. Your Rights Over Your Data

As a user of the 888ck platform, you have meaningful rights with respect to your personal information. These rights include:

• The right to access a copy of the personal data we hold about you, free of charge, upon written request.
• The right to correct inaccurate or incomplete information held in your account profile.
• The right to request deletion of your personal data, subject to legal retention requirements described in Section 7.
• The right to withdraw consent for optional data uses such as marketing communications, at any time without penalty.
• The right to lodge a complaint with the relevant authority if you believe your data rights have been violated.

To exercise any of these rights, please contact our data support team using the contact details provided in Section 12. We will respond to verified requests within 30 days. For complex or high-volume requests, we may require additional time and will communicate any delay to you promptly.

9. Third-Party Services and Links

The 888ck platform integrates third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, and Spribe, as well as payment service partners including bKash and Nagad. Each of these third parties operates under its own privacy policy and data handling practices. 888ck is not responsible for the privacy practices of third-party providers once data is transmitted to their systems in the ordinary course of providing their services. We encourage you to review the privacy policies of any third-party service you interact with through our platform.

10. Protection of Minors

888ck is a platform strictly intended for adults aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21. If we discover that a user below the minimum age has registered an account, that account will be immediately suspended, all associated funds will be frozen pending review, and any personal data collected will be deleted in accordance with our data retention policy. If you are a parent or guardian and believe a minor has registered with 888ck, please contact our support team immediately so we can take appropriate action. We take underage gambling extremely seriously and apply age verification checks at the point of registration and at the time of any KYC review.

11. Changes to This Privacy Policy

888ck reserves the right to update or revise this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of the 888ck platform following any such changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. This policy was last reviewed and updated in January 2026.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or to the way 888ck handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing your privacy concerns promptly and transparently.